I was brought in to look at operations for a multi-property hotel brand. The kind of properties that appeared to have their hotel supply management system in place. Purchasing and inventory software, vendor contracts, and a housekeeping team that knew what they were doing. On paper, everything was in order. Then I started pulling the…
How do you keep your small hotel PAR levels healthy? I didn’t bring in a consultant or buy new software. I used what we had, and I applied a framework I had been building in my own head for years, something I now call OSTRO: Observe, Strategy, Test, Refine and Operate. The Job I Didn’t…
One hour, twice a week. That’s all it takes to tighten your housekeeping operation, reduce waste, and protect your bottom line. In 2026 hotels have been under increasing pressure. Rising costs in labor, supplies, and logistics are squeezing margins across the industry. The instinct is to cut costs, which is a common mistake, because it…