Risk, Safety and Security

A Friday night. Three rooms. A bachelorette party. And a lesson about how to evict a guest from your small hotel, that every hotel operator needs to hear. When a Bachelorette Party Took Over an Entire Floor It was just past 2:00 AM, when my front desk agent rang my cell. She wasn’t panicking, she…

A quiet night in San Juan. During my time task-forcing, responding to a guest disturbance without a security team was the norm. In this case, I was assigned to an iconic hotel renovation in San Juan, Puerto Rico; one of those properties where half the building is under construction, the other half is still hosting…